Yes, www.casioindiashop.com is an authorized online channel partner. You can check the certificate of authorization here Click here. We are committed to sell only 100% Genuine and Authentic Casio Products on www.casioindiashop.com.
Delhivery is a preferred courier partner and generally it will take upto 1-3 days for Metros, 3-5 days for Tier-1 & Tier-2 Cities and 7-10 days for ODA locations. All logistics services is provided by third parties.
Serviceable pin code (area) can be checked from any product page on www.casioindiashop.com.
The option is displayed on the right side of the product information.
In case the pin code (area) you live in is not a part of the serviceable list, an error message will be displayed.
Step 1: You will receive an order confirmation on Email and SMS on the registered email address and Phone Number.
Step 2: As soon as the order is shipped you will receive another email and SMS on your registered number with the tracking details.
You can also log into your account and view the shipping details and track the details from the logistics website.
Order once place cannot be changed, however you may cancel the order before it is processed and place a fresh order. Please note cancellation shall be as per policy mentioned under return & cancellation.
Yes, without an account you might be able to order at www.casioindiashop.com as a guest, but creating an account makes sure that you are updated with latest promotions/offers/order related changes and also every time you order you would not be needing to enter shipping address again and again.
Yes, there can be extra charges for delivery and will be mentioned while ordering a product via www.casioindiashop.com, which will be shown to you once you add the product to your cart.
Orders once delivered cannot be exchanged. In case of a manufacturing defect, please contact the Casio India center immediately and the Casio India service staff will guide you on the next steps with reference to the return of the product.
Refunds are credited back to the same instrument which was debited. The process generally takes 7-14 working days depending on the bank and the gateway. www.casioindiashop.com does not have influence on the time lines except processing the refund. The refund will be credited back between 7-14 days after the processing or until your next billing cycle in case it's a credit card. You will receive email intimation from www.casioindiashop.com about the processing of refund. You will need to then contact your bank or credit card issuer for refund status.
Orders can be cancelled before it gets processed by the seller. Order cancellation can be done from my account section.
Return Policy is same as any Casio India product purchased from CasioIndiaShop. Please check the Return & Cancellation Policy page to learn more about the conditions attached to Return and Cancellation.
Please check out our Refund and Cancellation Policy here Click here.
Currently the following payment options are enabled:
No, Cash on Delivery is not available for Casio Certified Demo pieces sold as part of Factory Outlet.
Payments are accepted through certified third party payment gateways only. These gateways are certified for all security aspects.
Yes, one can pay through net banking. You need to select net banking as an option on the checkout page and you will be redirected to the payment gateway. You will need to select net banking and the bank you wish to pay from and make the payment.
Yes, EMI options are available at www.casioindishop.com.
Products listed in the Factory Outlet, are watches that are displayed in Retail Outlets. The demo products are returned to Casio India with cosmetic wear and tear. Casio Service Team verifies and selects pieces with minimal wear and tear that are ultimately sold as Certified Demo Pieces in the factory Outlet.
Casio Certified Demo Piece is a watch that is displayed in Retail Outlets for demonstration. This watch is essentially returned to Casio India with cosmetic wear and tear. The Casio Service team verifies its damage and processes it for sales on CasioIndiaShop only in case of minimal wear & tear.
www.casioindiashop.com uses 3rd party courier companies for deliveries. Most Courier companies generally attempt 3 times to deliver the products. They also leave a note for a call back in case the door is unanswered. The courier company itself may leave an intimation for you or may call you to check for a time convenient to deliver, in case they don't find you at home. Please give a delivery time that will suit your schedule. In case of a manufacturing defect, please contact the Casio India center immediately and the Casio India service staff will guide you on the next steps with reference to the return of the product.
All products shown on the web store are products in stock. In an exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.
You can write into firstname.lastname@example.org for all bulk orders, we will assist you with quotes and information based on the emails.
Crystalarc Lifestyle has been authorized by Casio India. Co. Pvt. Ltd. to sell Casio Products online through www.casioindiashop.com which is set up and operated by Crystalarc Lifestyle.