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Casio India Shop

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Will I get Genuine Casio Products from www.casioindiashop.com?

Yes, www.casioindiashop.com is an authorized online channel partner. You can check the certificate of authorization here Click here . We are committed to sell only 100% Genuine and Authentic Casio Products on www.casioindiashop.com.

Who is the preferred courier partner and how much time it takes to deliver my orders?

Bluedart is a preferred courier partner and generally it will take upto 1-3 days for Metros, 3-5 days for Tier-1 & Tier-2 Cities and 7-10 days for ODA locations. Also, if Bluedart does not provide service in your area, then we can choose another logistics partner to deliver your order and it can take upto 7-15 working days. All logistics services is provided by third parties.

How to check if you can deliver orders to my location?

Serviceable pincode (area) can be checked from any product page on www.casioindiashop.com.
The option is displayed on the right side of the product information.
In case the pincode (area) you live in is not a part of the serviceable list, an error message will be displayed.

Can I still order if my area is not serviceable?

Yes, you can order if the pincode you are trying to order for is not serviceable by our major courier partners. You just need to sent an order request with product url, your address details, phone number and we will create your order for you which you can pay online.

What if I'm not home to receive my order?

www.casioindiashop.com uses 3rd party courier companies for deliveries. Most Courier companies generally attempt 3 times to deliver the products. They also leave a note for a call back in case the door is unanswered. The courier company itself may leave an intimation for you or may call you to check for a time convenient to deliver, in case they don't find you at home. Please give a delivery time that will suit your schedule.

What is your exchange policy?

Orders once delivered cannot be exchanged. In case there is a manufacturing defect, then the product can be replaced. In case of a manufacturing defect, please contact the Casio India centre immediately and the Casio India service staff will guide you on the next steps with reference to the replacement of the product.

What if products ordered by me are out of stock?

All products shown on the web store are products in stock. In a exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.

How do I track my order once it is placed?

Step 1 : You will receive an order confirmation on Email and SMS on the registered email address and Phone Number.

Step 2 : As soon as the order is shipped you will receive another email and SMS on your registered number with the tracking details.

You can also log into your account and view the shipping details and track the details from the logistics website.

Can I change my order once it has been placed?

We don't accept changes in the order once they are placed. However If changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery. These changes are at the sole discretion of Crystalarc Lifestyle.

I want to Place bulk orders or need some specific products who do I contact?

You can write into support@casioindiashop.com for all bulk orders, we will assist you with quotes and information based on the emails.

Can I order without creating a account?

Yes, without a account you might be able to order at www.casioindiashop.com as a guest, but creating an account makes sure that you are updated with latest promotions/offers/order related changes and also every time you order you would not be needing to enter shipping address again and again.

Factory Outlet

Products listed in the Factory Outlet, are watches that are displayed in Retail Outlets. The demo products are returned to Casio India with cosmetic wear and tear. Casio Service Team verifies and selects pieces with minimal wear and tear that are ultimately sold as Certified Demo Pieces in the factory Outlet.

What is a Casio Certified Demo Piece?

Casio Certified Demo Piece is a watch that is displayed in Retail Outlets for demonstration. This watch is essentially returned to Casio India with cosmetic wear and tear. The Casio Service team verifies its damage and processes it for sales on CasioIndiaShop only in case of minimal wear & tear.

What payment options are available?

Currently the following payment options are enabled.

  • Credit Cards (Visa / Master)
  • Net Banking across Banks
  • Debit Cards (Visa / Master)
  • EMI Options
  • American Express
  • Cash On Delivery on Selected Products

What is Crystalarc Lifestyle and what is their relationship with Casio India Co. Pvt. Ltd.?

Crystalarc Lifestyle has been authorized by Casio India. Co. Pvt. Ltd. to sell Casio Products online through www.casioindiashop.com which is set up and operated by Crystalarc Lifestyle.

Is there a charge for delivery?

Yes, there can be extra charges for delivery and will be mentioned while ordering a product via www.casioindiashop.com, which will be shown to you once you add the product to your cart, also any other applicable taxes such as octroi charges are to be borne by the end customer only.

How can I cancel my orders?

Orders can be cancelled within 3 Hours of placing the order. To cancel your order please send us an email on support@casioindiashop.com or call us on our Phone Number with your name, order number, order date and your mobile number. Our team will call you and confirm the cancellation.

Orders cannot be cancelled post 24 hours of order placing as we normally ship the products in 24 hours.

click here to Contact support.

When and how will get my refund in case of cancellation or product return?

Refunds are credited back to the same instrument which was debited. The process generally takes 7-14 working days depending on the bank and the gateway.

www.casioindiashop.com does not have influence on the time lines except processing the refund. The refund will be credited back between 7-14 days after the processing or until your next billing cycle in case it's a credit card.

You will receive email intimation from www.casioindiashop.com about the processing of refund. You will need to then contact your bank or credit card issuer for refund status.

Do I get Warranty for Casio Products purchased from www.casioindiashop.com?

All Casio Products sold at www.casioindiashop.com comes with Manufacturer Warranty.

How do I know that my credit/ debit card payment is safe?

Payments are accepted through certified third party payment gateways only. These gateways are certified for all security aspects.

Can I pay through Net banking? What is the procedure?

Yes, one can pay through net banking. You need to select net banking as an option on the checkout page and you will be redirected to the payment gateway. You will need to select net banking and the bank you wish to pay from and make the payment.

Does CasioIndiaShop.com offer an EMI option?

Yes, EMI options are available at www.casioindishop.com.

Does my Billing address and the shipment address have to be the same?

No, Shipping Address and Billing Address can be different.

What is refund and cancellation policy?

Please check out our Refund and Cancellation Policy here Click here

What is the return policy of Casio Certified Demo Pieces/Factory Outlet products?

Return Policy is same as any Casio India product purchased from CasioIndiaShop. Please check the Return & Cancellation Policy page to learn more about the conditions attached to Return and Cancellation.

Will I get original manufacturer warranty if I buy from Factory Outlet?

All products of Factory Outlet hold original warranty as given by Casio India for Casio products in India. You will receive a signed and stamped warranty card and tax paid invoice with every Casio product purchased from Casioindiashop.com

Is Cash on Delivery available?

No, Cash On Delivery is not available for Casio Certified Demo pieces sold as part of Factory Outlet.

For More Info, feel free to write at support@casioindiashop.com.

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